Instant CRM

I think that good ideas should be spread, especially if you plan to build them, so I’m going for an (almost) full disclosure on some of the ideas I’m developing.

Anyhow I don’t think that there will be many readers of this  and it will serve mostly as a reminder to myself.

For instance Here I gave some hint about what I call “instant CRM” which is based around the idea that catching and managing the relationships with customers shoud be easier, efficient and affordable by very small businesses.
It would build heavily on the use of email, as it is the most common means of communication, It would build an history of conversations but at the same time it would make it easy to move them on the web and to organize them around the tasks to be completed.

The system should be able to receive emails generating customer issue pages, probably with issue specific email addresses to followup. People can follow up with email or on the page (adding files via the browser interface or as mail attachments), and the issue can be tracked via email or with RSS (using enclosures to deliver attachments).